TERMS & CONDITIONS
Terms & conditions covering your stay at Pennygate Lodge.
Please read carefully before making your booking; if you have any questions please don't heistate to get in touch.
To check availability, go to our Book Online page and select your chosen room. Browse the up-to-date online calendar and select your dates, the number of rooms and guests including children to display the price.
Instant Online Booking
You can book your accommodation and pay your deposit securely online. When you submit a booking via our online reservation system, you will receive an automatically generated booking confirmation by email to the email address you provide.
Book By Telephone
Alternatively, if you would like to make a reservation by telephone, please call us on 01680 812333. If we are not available, please leave a message and we shall call you back.
Prices are per room, per night and inclusive of full Scottish breakfast and all taxes. Payment is taken on departure for any drinks, extras or services taken during your stay. We accept the following forms of payment – cash, debit cards and MasterCard and Visa credit cards.
Deposit & Balance Payments
In order to secure a booking a deposit is payable - equivalent to 1 night's accommodation - a credit or debit card payment secures a reservation. Balance payments are due no later than 30 days prior to your arrival.
Bookings within 30 days of arrival are payable in full.
Check in / check out
Your room is available for check in from 4pm – 8pm on the day of arrival. Check out time is by 10.30 am. Earlier check-in is strictly by arrangement with the management. We allow luggage to be left for a few hours prior to or after check out (subject to availability), but we are not liable in the event of something going missing or being damaged.
Infants & Children
Infants and children are very welcome at Pennygate Lodge. We have a travel cot available for babies & toddlers and there is no extra charge for wee ones sharing a room with their parents. An additional bed can be added to certain rooms for older children; a £30 / night charge is applied. Please advise at time of booking as we have limited availability of cots, high chairs and extra beds.
We do not permit dogs inside Pennygate Lodge (excluding assistance dogs) although they are welcome to join you for a stroll around the garden.
Cancellation of Reservations
In the event of a cancellation or curtailment of the original booking being made within 30 days of arrival, the total accommodation cost is chargeable unless we are able to re-let the room(s). Please note that the reimbursement of deposits made by card will be refunded minus a 5% administration charge.
Your booking is important to us but in the unlikely event that we would need to cancel your reservation for reasons beyond on control, we would attempt to arrange comparable alternative accommodation for you. However, if this was unacceptable or we were unable to do so we would refund all monies paid by you. We would be unable to accept further liability beyond this.
We strongly advise guests to take out travel insurance after booking your stay. This should cover you for such things as flight cancellations, bad weather or any unforeseen circumstances.
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or any contractors acting under our commission.
Damages, breakages, lost keys
The guest is responsible and liable for any damages or breakages if caused to the room, the public areas or its contents. Any incidents should be reported as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit/debit card, or invoice, for repair or making good if the damage or breakage is significant. In the event that we are unable to re-let any room(s), we will charge for any loss of income. The charge for a lost key is £45.
Smoking and vaping policy
For health and safety reasons and for the comfort of other guests at Pennygate Lodge, we operate a strictly non-smoking policy. Smoking or vaping is not allowed anywhere in the building including the entrance porch. Smoking is only permitted in the gardens in designated areas. A cleaning charge of £300 will be levied to cover the additional cost of deep cleaning rooms where smoking has been found to have occurred.
To secure restaurant bookings, a £25 per person deposit is required at time of booking, payable by card. The deposit is not refundable if you do not show up or give us less than 24 hours notice of cancellation.
We ensure that all credit card data is held securely and complies with PPI Legislation. Data is destroyed within 3 months of your arrival date. We promise not to sell your information to third parties or use it for anything other than marketing purposes within Pennygate Lodge.
These conditions shall be governed in accordance with Scots Law and in agreeing to them you agree to submit to the jurisdiction of the Scottish Courts.
Website privacy & Cookies
We collect information about online visitors to our website, which we use to provide and improve the services we offer.
Your privacy is important to us, so only the minimum information is collected (see below), which is kept securely and is destroyed when no longer needed. The information is accessible only to our own staff or to our third party provider staff who require access for operational reasons. We do not sell the information to anyone else.
We offer you the choice to opt out of non-essential cookies. You can find out more about cookies, including how to disable them entirely, by visiting cookiesandyou.com. If you disable cookies some aspects of the website may work poorly or not at all, and you may not be able to place online bookings.
What information we collect and why
IP address: as is industry standard practice, the IP address of all visitors is recorded by our third party web host for security and fraud prevention purposes. This data is stored with appropriate security and is deleted after use.
Analytics: we use Google Analytics to track how you use our website, to help us understand and improve its performance. The information which Analytics collects is anonymised so as not to be personally identifiable. Information includes which pages are visited, the page from which you arrive at our website and basic information about your browser, device and the geographical location corresponding to your IP address. You can choose whether your visit is tracked in this way.
Online signups: we collect and store the email address of users who sign up for our online newsletters; these addresses are used only for this specific purpose. Newsletter recipients can unsubscribe at any time using the clear unsubscribe links in all our newsletters, or by emailing us direct (see our contact addresses below). To allow us to stop emailing recipients who lose interest, we also track whether newsletters are opened and links followed.
RESET YOUR COOKIE PREFERENCES
If you wish to change the preferences recorded when you first visited this site, please follow this link to reset your cookie preferences.
To find out more: for any enquiries about your privacy and the information we collect, please contact firstname.lastname@example.org or by post at Pennygate Lodge, Craignure, Mull, Argyll PA65 6AY.